SOP AMU-036 · Part 3
Adverse Event / Health Concern Escalation
Never dismiss a health complaint: record, escalate, preserve batch data, report as required.
This SOP is especially important for AMU Diet Coffee.
If a customer reports an unexpected health issue after consuming the product, act immediately:
- 1Record the report accurately.
- 2Do not make a diagnosis.
- 3Do not argue causation.
- 4Advise the customer to seek appropriate professional medical assistance when warranted.
- 5Escalate internally to Quality / Compliance.
- 6Preserve batch and purchase information.
- 7Follow applicable reporting requirements.
Create: AMU-F14 — Health / Adverse Event Report.