SOP AMU-035 · Part 3
Product Quality Complaint
Evidence to collect and how Quality decides between an individual and a batch issue.
When a customer reports a product defect, request where appropriate:
- Order number
- Batch number
- Expiry
- Product photos
- Sachet photos
- Description
- Date opened
Customer Service must notify Quality where the issue could affect other units.
Quality determines whether it is an individual issue or a batch issue.