SOP AMU-037 · Part 3
Customer Satisfaction Guarantee
Satisfaction / money-back guarantee — never a guaranteed weight-loss claim.
AMU can use a strong guarantee to reduce customer hesitation.
Policy Must Define
- Eligibility
- Purchase channel
- Claim period
- Product usage requirements if any
- Proof of purchase
- Returned quantity
- Shipping cost treatment
- Refund method
- Exclusions
- Abuse / fraud controls
Legal and regulatory approval should be obtained before publishing final terms.