Satisfaction & Return Policy

AMU can make customer confidence a major selling advantage, but the policy should be legally reviewed before publication.

Position it as an AMU Customer Satisfaction Guarantee rather than promising that every customer will lose a specific amount of weight.

The final period, evidence requirements, opened-product conditions, exclusions, shipping treatment and refund method must be written into the official policy.

SOP 11.01 — Refund Process

1. 1Customer requests refund.
2. 2Create case.
3. 3Confirm purchase.
4. 4Confirm policy eligibility.
5. 5Record reason.
6. 6Request required documentation.
7. 7Approve or reject according to written policy.
8. 8Notify customer.
9. 9Arrange return where required.
10. 10Warehouse records return.
11. 11Finance processes approved refund.
12. 12CRM records outcome.
13. 13Management analyses reason.