SOP AMU-074 · Part 4
CAPA — Corrective & Preventive Action
Corrective vs preventive action, a worked example and the mandatory CAPA record.
CAPA is critical for building a professional company.
- Corrective action — fixes a problem that has already occurred
- Preventive action — reduces the probability of recurrence or a similar future issue
CAPA Example
- 1Problem: 5 Experience Boxes were shipped without spoons.
- 2Immediate correction: send missing spoons to affected customers.
- 3Root cause: packing team used an old checklist.
- 4Corrective action: replace outdated checklist.
- 5Preventive action: introduce barcode / BOM verification and second-person QC.
- 6Verification: monitor next 500 boxes; if no recurrence, close CAPA.
CAPA Record
- CAPA number
- Problem
- Date
- Department
- Immediate action
- Root cause
- Corrective action
- Preventive action
- Owner
- Deadline
- Evidence
- Effectiveness check
- Closure approval