SOP AMU-055 · Part 3
Daily Opening Procedure
Department-by-department opening checklist ending in OPEN — OPERATIONS READY.
Management
- Review major issues from previous day
- Review priorities
- Confirm staff coverage
E-Commerce
- Website live
- Checkout functional
- Payments functional
- Promotions accurate
Customer Service
- WhatsApp active
- Email reviewed
- Overnight inquiries assigned
Warehouse
- Workspace clean
- Systems functioning
- Pending orders reviewed
- Packaging stock available
Finance
- Previous-day reconciliation reviewed
- Payment exceptions assigned
Logistics
- Courier pickups confirmed
- Failed deliveries reviewed