SOP AMU-054 · Part 3
Staff Performance Management
Measurable KPIs per position across service, warehouse, marketing and e-commerce.
Every position needs measurable KPIs.
Customer Service
- Response time
- Resolution rate
- Customer satisfaction
- Complaint backlog
Warehouse
- Picking accuracy
- Packing accuracy
- Damage rate
- Inventory accuracy
Marketing
- Leads
- Cost per acquisition
- Conversion
- Revenue
- Return on marketing spend
E-Commerce
- Conversion rate
- Checkout success
- Website uptime
- Average order value