SOP AMU-045 · Part 3
Delivery Damage
Handling courier damage, claims recovery and monthly courier performance review.
If a courier damages an AMU package, the customer-service team should:
- 1Apologize professionally.
- 2Request evidence.
- 3Verify order.
- 4Offer approved resolution.
- 5Record courier claim.
- 6Track recovery from courier.
- 7Monitor recurring damage.