SOP AMU-070 · Part 4
Business Continuity Plan
Critical business functions and the continuity matrix of approved alternatives.
AMU must be able to continue operating even if one system or supplier becomes temporarily unavailable.
Critical Business Functions
- Customer ordering
- Payment
- Warehouse
- Inventory
- Customer support
- Delivery
- Product supply
- Finance
- Data
- Compliance
Continuity Matrix
- Website failure — controlled customer-service order channel
- Primary courier failure — secondary approved courier
- Warehouse failure — contingency storage / fulfillment arrangement
- Manufacturer delay — safety stock + backup planning
- Payment gateway failure — approved secondary payment method
- CRM failure — controlled temporary incident / customer log