AMUDiet Coffee · SOP
www.amudietcoffee.com
Handbook

SOP AMU-063 · Part 4

Website Downtime

Triggers, HIGH priority response procedure and the approved alternative sales channel.

Trigger — website cannot

  • Load
  • Accept orders
  • Process checkout
  • Display correct products
  • Connect to payment gateway

Procedure

  1. 1Confirm the problem.
  2. 2Record incident start time.
  3. 3Notify E-Commerce Manager.
  4. 4Notify technical provider.
  5. 5Pause paid advertising if checkout is unusable.
  6. 6Activate alternative sales channel where appropriate.
  7. 7Inform Customer Service.
  8. 8Restore system.
  9. 9Test checkout.
  10. 10Resume marketing.
  11. 11Document root cause.

If the website is temporarily unavailable, approved orders may be supported through another controlled channel such as WhatsApp, provided payment and order controls remain secure.