SOP AMU-040 · Part 3
Refund Approval
Authority levels for refunds and the mandatory refund record fields.
Recommended authority levels can be defined internally. Example:
- Customer Service Supervisor — small standard approved refunds
- Customer Service Manager — medium or exceptional cases
- Finance / Management — large, unusual or disputed refunds
Every refund requires
- Order reference
- Reason
- Amount
- Approval
- Payment reference
- Date