SOP AMU-032 · Part 3
WhatsApp Customer Service
Professional greeting, prohibited statements and the standard WhatsApp workflow.
WhatsApp should become one of AMU's strongest sales and support channels.
Opening Message
Customer-service staff should use a professional greeting and identify AMU.
Staff Must Not
- Diagnose medical conditions
- Recommend AMU as treatment for a disease
- Guarantee a particular weight loss
- Promise impossible delivery
- Offer unauthorized discounts
- Argue with customers
Standard WhatsApp Workflow
New message
Identify customer requirement
Check CRM / order
Answer using approved information
Offer next action
Record significant conversation
Follow up if needed