SOP AMU-021 · Part 2
New Order
Order verification and standardized status set.
System generates an order number. Team verifies:
- Customer name
- Telephone
- Address
- Product
- Quantity
- Payment
- Discount
- Shipping method
Order Status
NEW
PAYMENT CONFIRMED
PROCESSING
PICKED
PACKED
DISPATCHED
DELIVERED
FOLLOW-UP
CLOSED
Alternative end states: CANCELLED, RETURNED or REFUNDED.